Why lenders CHOOSE EPIC for

Client Support

Experience top-tier support with our Loan Management System (LMS). Our platform offers integrated helpdesk features, various channel support options, and a comprehensive knowledge base, all designed to provide seamless and efficient assistance. Explore how our LMS ensures your borrowers receive prompt, effective support whenever they need it.

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Maximize Your Experience

Learn From the EPIC Team

In addition to intense and ongoing training on the EPIC LMS and known operational standards, each Client Services Representative (CSR) receives specialized training and education related to the lending industry and its best practices.

Each CSR is fully trained on EPIC’s system configurations, loan life cycle modules and the end to end loan management process. But equally important – each CSR fully understands the nuances of different portfolio strategies and management. As a result you receive so much more than software support.

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Connect Your Way

Multi-Channel Support Options

We recognize that different lenders have different preferences for communication. To accommodate this, we offer multiple support channels — including phone, chat, and email.

Call Support
Email Support
Chat Support
Integrated Helpdesk

And More!

Whether you want quick answers or detailed assistance, you can reach us through the method that suits you best!

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Hit the Ground Running

Training and Onboarding Support

We offer excellent training and onboarding programs to ensure that you and your team are well-equipped to use our LMS effectively. From hands-on training sessions to ongoing educational materials, EPIC helps you maximize the value of our system. A well-trained team means fewer support requests and a smoother overall operation.

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Stay Ahead of Potential Issues

Proactive Support & Maintenance

EPIC is committed to maintaining the health and reliability of your system. Our proactive support framework includes regular system checks and maintenance notifications to keep you informed. By addressing potential issues before they impact your operations, we help ensure that your lending processes remain uninterrupted and efficient.

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Empower Yourself

User-Friendly Knowledge Base

Our Knowledge Base is a comprehensive repository of articles, reports, and documents designed to empower lenders with the information they need to succeed.

Whether you need quick answers or in-depth insights, our Knowledge Base equips you with the tools to navigate our system confidently. Empower your decisions and optimize your processes with valuable resources designed to support your success.