Experience SUPERIOR

Customer Engagement

With EPIC Loan Systems

Exceptional customer engagement is the cornerstone of successful lending. Our innovative LMS is designed to foster strong relationships between lenders and borrowers, enhancing satisfaction and loyalty.

By leveraging personalized communication, interactive dashboards, and valuable resources like our EPICTalks Webinar Series and Knowledge Base, we empower lenders to connect meaningfully with their clients.

Discover how EPIC can transform your customer engagement strategy, driving profitability and success in the competitive lending landscape.

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Personalized

Client Communication

By leveraging automated messaging tailored to individual borrower needs, your communication becomes not just a service, but a personal touchpoint. Send important notifications to your borrowers that leave them feeling valued and informed throughout their financial journey.

Upcoming Payment Reminders
Loan Updates
Exclusive Offers

And Much More!

With every interaction designed to resonate with their unique circumstances, lenders can build trust and loyalty, ultimately leading to improved borrower retention and an enhanced overall experience.

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Interactive

User Dashboards

Our Interactive User Dashboards provide borrowers with a user-friendly interface, granting them real-time access to their loan status, payment history, and personalized insights into their financial health. This intuitive design not only enhances user experience but also fosters a proactive approach to loan management.

By providing clear visibility into their accounts, lenders can cultivate greater borrower satisfaction and loyalty, establishing a foundation for a long-lasting relationship.

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Webinar Series

EPICTalks

Stay ahead of the curve with our EPICTalks Webinar Series, designed to keep you informed about the latest updates and features of our Loan Management System (LMS). Each webinar is crafted to provide practical tips and strategies, empowering you to leverage the LMS to its fullest.

Join us for interactive discussions, Q&A sessions, and a community of like-minded lenders, all dedicated to enhancing their lending experience. With EPICTalks, you’re not just staying informed; you’re becoming a master of the LMS.

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Internal

Knowledge Base

Our Knowledge Base is a comprehensive repository of articles, reports, and documents designed to empower lenders with the information they need to succeed. This easily navigable resource offers a wealth of knowledge, covering everything from detailed guides on using our LMS to insightful reports on industry trends and best practices.

Whether you need quick answers or in-depth insights, our Knowledge Base equips you with the tools to navigate the lending landscape confidently. Empower your decisions and optimize your processes with valuable resources designed to support your success.

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Portfolio

Pulse Checks

Within the first month of your launch, we conduct an initial Portfolio Pulse Check, scheduling a session with you and your team to review critical metrics such as loan volume, cost per lead, default rates, collections, and more. These insights are essential for evaluating your launch strategy and operational processes, helping to steer your portfolio toward profitability. While it's early to assess long-term portfolio health, our first Pulse Check identifies potential red flags that can be addressed promptly, ensuring you stay on track for success.

With ongoing monthly Pulse Checks, you gain continuous support and insights to adapt and thrive in the evolving lending landscape.